FEATURE
Being Designerly - Put People First
The second in my series of posts about Being Designerly – a way to be more creative by thinking, feeling, and acting like a designer. Successful designers make it a habit to Put People First - by beginning with the needs of the people they are designing for, instead of starting with the latest technology
linkedin.com
5 Customer Experience Strategies From Emirates Airlines
What does it take to be regularly recognized as the best airline in the world? A willingness to go above and beyond to put customers first—and the investments to back it up.
With its five-star service and excellent amenities, Emirates goes against airline industry trends to invest in customers and provide an impeccable experience.
forbes.com
To put customers’ needs first, question everything you do
The consumer duty, as set out by UK financial regulator the Financial Conduct Authority (FCA), requires firms to put customers’ needs first on everything from making it easier to switch or cancel investment products, to bringing an end to rip-off fees, long waiting times on the phone, and lengthy and unclear terms and conditions.
These changes are part of the FCA’s three-year plan to boost consumer confidence in the financial services industry. It’s prioritizing creating real transparency and ensuring consumers are getting value for money.
Put People First
raconteur.net
CREATIVITY
If You're Feeling Stuck, Neuroscience Says This (Childlike) Activity Can Boost Your Creativity and Problem-Solving Skills
The ideas aren't flowing. You feel stuck. The longer you feel stuck, the more frustrated you get, making you even less likely to come up with a creative solution.
What should you do? Get a good night's sleep and try again tomorrow? That might work; research shows a rested and recharged you is a lot more creative than a sleep-deprived you. Listen to music? That might work; research shows listening to this Vivaldi piece for 15 seconds boosts creativity and innovation.
Or you could just grab some crayons and a coloring book. Read about it...
inc.com
A 3-Step Guide to Using ChatGPT for Brainstorming
You know who is full of crazy ideas and completely immune to shame? A.I.-powered chatbots. Which is why innovative teams have long been experimenting with these tools to generate ideas and nudge their thinking toward unexplored avenues.
inc.com
UX
How Open AI designed the ChatGPT app to be addictively simple
There was one single, quasi-religious mantra that guided Patrik Goethe and the rest of OpenAI’s user experience team as they worked through hundreds of interface iterations of the ChatGPT app for iOS: Kill any complications, avoid distractions, and keep it simple.
Last month, when Open AI launched the app, it was met with excitement, but also a few expressions of disappointment. Despite being the vehicle for a revolutionary piece of technology, the interface for ChatGPT’s app is strikingly simple. It looks like a chat app—no bells, no whistles.
fastcompany.com
INCLUSIVE
The top digital accessibility and assistive technology triumphs of 2023, so far
2023's fair share of accessibility wins are making meaningful changes in people's lives, from increased customizability of the online experience to accessibility shifts in the world of live entertainment, and they're also proving that sometimes a simple addition is all that's needed to make a digital environment significantly more accessible.
Read Mashable's rounded up a few of tech's accessibility standouts so far this year.
mashable.com
VISUAL
Visualization: Sea Level Through a Porthole
As the planet warms and polar ice melts, our global average sea level is rising. These visualizations use the visual metaphor of a submerged porthole window to observe how far our oceans rose between 1993 and 2022.
nasa.gov
