WELCOME
AI is everywhere.
But humans? Still undefeated.
Here’s why:
→ Empathy? Untouchable. AI can crunch data. Only people can read a room, feel the vibe, and know when to say, “You okay?”
→ Presence? Real. You can’t automate a handshake, a smile, or the magic of being in the moment. That’s all us.
→ Opinion? Unfiltered. AI gives you options. Humans give you judgment, taste, and the courage to say, “Nope, that’s not it.”
→ Creativity? Wild. AI can remix. Humans invent. We break the rules, color outside the lines, and dream up the next big thing.
→ Hope? Unbreakable. AI predicts. Humans believe. We see what’s possible, even when the odds say no.
MIT Sloan calls this the EPOCH framework.
Empathy. Presence. Opinion. Creativity. Hope.
The future-proof skills that keep us irreplaceable.
The fastest-growing jobs?
They’re not about code.
They’re about people.
→ Empathy, judgment, leadership, creativity.
That’s the new gold.
And if you’re a designer?
You’re already ahead.
Designerly skills are the cheat code.
You see the world through human eyes.
You build for people, not just pixels.
But let’s get real.
AI is not the enemy.
It’s the sidekick.
The best work happens when humans and machines team up.
AI handles the grunt work.
You bring the spark.
Want to stay ahead?
Double down on what makes you human. Being Designerly 131 has curated content to help:
→ Learn how AI works.
Understand how people think about it.
NNG has the guides.
Get smarter, faster.
→ Demand transparency.
The BBC is showing the way.
AI labels should be clear, honest, and human-centered.
No black boxes. No BS.
→ Nail your visual game.
PepsiCo just rebranded after 25 years.
The new look? Meh.
Proof that logos need more than AI-generated shapes.
They need soul.
→ Experiment, but don’t settle.
Coca-Cola’s AI holiday ad?
A glitchy mess.
Innovation is great, but don’t forget the basics: clarity, story, and craft.
→ Master conversational AI.
It’s changing how we shop, search, and connect.
Design for real people.
Make it easy, visual, and accessible.
And don’t forget:
World Usability Day is coming.
Emerging tech is cool.
But the human experience is everything.
AI is the tool.
You are the difference.
Keep building.
Keep caring.
Stay irreplaceable.
FEATURE
The EPOCH of AI: Human-Machine Complementarities at Work
This MIT Sloan research paper discusses the EPOCH framework (Empathy, Presence, Opinion, Creativity, and Hope) to capture human capabilities that complement, rather than substitute, artificial intelligence. This framework explicitly distinguishes AI’s roles in augmenting versus automating work, showing a clear shift toward more human-intensive work. Their research shows that the fastest-growing, most future-proof jobs are those rich in human capabilities like empathy, judgment, creativity, and leadership.
Designerly skills anyone?
PEOPLE FIRST
How AI Works and How Users Think About It: Study Guide
A collection of links to NNG (Nielsen Norman Group) articles and videos to learn about how artificial intelligence works, and how users think about it.
TRANSPARENCY
How we’re designing user-centered AI labels at the BBC
Audiences want AI labeling to go beyond simply indicating AI use; they seek clear explanations of how and why AI is employed. Essential aspects include human oversight, transparency, and demonstrating value to the audience.
VISUAL COMMUNICATION
PepsiCo rebrands for the first time in 25 years, and I'm underwhelmed
PepsiCo (parent company of Pepsi and other brands) has introduced a new logo after nearly 25 years, shifting from a globe design to a lowercase 'P' surrounded by symbolic shapes representing the company's core values and commitments. Not sure if this one will make it into the rebrand hall of fame...
EXPERIMENT
Coca-Cola’s new AI holiday ad is a sloppy eyesore
Coca-Cola launched its second AI-generated holiday advertisement featuring its iconic trucks. However, viewers have spotted some glitchy inconsistencies in the ad. The studio responsible for the campaign stated that Coca-Cola is leading the way in using AI technology, choosing to innovate despite it not being perfect yet.
UX
7 ways conversational AI agents open up possibilities for designers and developers
Conversational AI is a significant leap in online search and shopping, moving towards more natural, personalized, and efficient interactions. By focusing on design principles that prioritize multimodal input, intelligent query handling, rich visual presentation, transparency, and accessibility, retailers can build AI experiences that meet user expectations and transform the online shopping journey. Here are seven ways building conversational AI agents can improve the online shopping experience for shoppers– and how you can start designing them.
November 13 - World Usability Day – Make Life Easy.
2025 Theme: Emerging Technologies and Human Experience. Emerging technologies like artificial intelligence, augmented reality, and immersive interfaces are transforming human interactions with digital systems and environments. As these innovations rapidly evolve, it is crucial to prioritize user privacy, build robust trust mechanisms, and maintain human-centered design principles.
Find and attend a local or remote event next week!